Shipping Policy

Our Commitment to Art Collectors Worldwide

At Art Poster Store, we understand that each art piece is more than just a purchase—it’s an expression of your personal style and a meaningful addition to your space. Since 2015, we’ve been dedicated to making extraordinary art accessible to collectors and decorators worldwide, and our shipping and returns policies reflect this commitment to your complete satisfaction.

Shipping Information

Order Processing Time

All orders are processed with care and attention within 1-2 business days of payment confirmation. During peak seasons or special promotions, processing may occasionally take up to 3 business days.

Shipping Methods & Delivery Times

Returns & Exchanges Policy

We take pride in delivering exceptional quality art pieces, but understand that sometimes a piece may not meet your expectations. Our straightforward returns process ensures your peace of mind when collecting from Art Poster Store.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of delivery. To be eligible, items must be in the same condition as received: unused, in original packaging, with all protective materials intact.

Step-by-Step Return Process

1 Initiate Your Return Request
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2 Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not ship items back without this authorization.

3 Package Your Item Securely
Carefully repackage the item using the original packaging materials. Include all original documentation and ensure framed pieces are properly protected for transit.

4 Ship Your Return
Ship the package to our address using a trackable shipping service. We recommend insuring your return shipment for its full value.

5 Processing & Refund
Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll process your refund or exchange.

Refund Information

Refund Processing Time

Once your return is approved, refunds will be processed within 3-5 business days. The timing of when you’ll see the credit in your account depends on your financial institution:

• Credit Card Payments: 5-10 business days
• PayPal Payments: 3-5 business days

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Non-Returnable Items

To ensure the integrity of our curated collections, the following items cannot be returned or exchanged:

These exceptions help us maintain the quality and exclusivity that our collectors expect from Art Poster Store.

Damaged or Incorrect Items

If your item arrives damaged or you receive an incorrect product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or return at no cost to you, including covering return shipping expenses.

Thank you for being part of the Art Poster Store community. We’re committed to ensuring your complete satisfaction with every art piece that graces your space.

Art Poster Store – Making extraordinary art accessible to collectors and decorators worldwide since 2015.