Our Commitment to Your Satisfaction
At Art Poster Store, we take pride in delivering exceptional quality art pieces that transform spaces and inspire collectors. We understand that sometimes a piece may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process for our global community of art enthusiasts.
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all protective materials intact.
Step-by-Step Return Process
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Please do not ship items back without this authorization.
Carefully repackage the item using the original packaging materials. Include all original documentation and ensure framed pieces are properly protected for transit.
Ship the package to our address using a trackable shipping service. We recommend insuring your return shipment for its full value.
Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll process your refund or exchange.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Art Poster Store Team,
I would like to request a [return/exchange] for my recent order.
- Order Number: [Your order number]
- Product Name: [Name of the item]
- Reason for Return/Exchange: [Please describe the reason]
- Preferred Resolution: [Refund / Exchange for specific product]
- Attachments: [Photos of damaged item, if applicable]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Refund Processing Time
Once your return is approved, refunds will be processed within 3-5 business days. The timing of when you’ll see the credit in your account depends on your financial institution:
- Credit Card Payments: 5-10 business days
- PayPal Payments: 3-5 business days
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Non-Returnable Items
To ensure the integrity of our curated collections, the following items cannot be returned or exchanged:
- Original Artwork: One-of-a-kind pieces and custom commissions
- Framed Posters: Custom framed items due to their personalized nature
- Sculptures/Toys: Opened or displayed collectible sculptures and art toys
- Final Sale Items: Clearly marked clearance or special promotion items
These exceptions help us maintain the quality and exclusivity that our collectors expect from Art Poster Store.
Damaged or Incorrect Items
If your item arrives damaged or you receive an incorrect product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or return at no cost to you, including covering return shipping expenses.
Need Assistance?
Our dedicated customer service team is here to help art collectors and decorators worldwide:
Email: [email protected]
Address: Art Poster Store, 2456 Lamberts Branch Road, Doral, FL 33166, United States
Response Time: We typically respond within 24-48 hours during business days.
Thank you for being part of the Art Poster Store community. We’re committed to ensuring your complete satisfaction with every art piece that graces your space.
Art Poster Store
Making extraordinary art accessible to collectors and decorators worldwide since 2015.